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1. I just moved into Stow. How do I sign up for water or get a final read?

Homeowners / Tenant Residents

No deposit is required. You may sign up in person at the Utility Billing Office in City Hall, call the office at 330-689-2889.

Information Required

• Billing Name
• Property Address
• Billing Address
• Daytime Telephone Number
• Effective Date (must be a non-holiday; no weekend).

If you are a new owner, after setting up your account, we will follow up by mailing you a Homeowner Application. This information enables us to confirm the account data on file.

If you plan to move, you will need to call our office with a final effective date or use the Water Final Read Form. Final billing is then mailed.

2. How can I tell if my bill is an actual or estimated read?

On the upper left-hand side of our billing statement, you will find a box marked code. When you receive your bill, the codes may be listed as follows

• ACT: Actual Rea
• EST: Estimated Read
• CRD: Customer Read
• P: Post Card Read

3. How can I pay my water bill?

For options regarding paying your water bill, please view the Online Payments and E-Billing Information page.

4. What is the Water Improvement Fee?

This fee is used to generate revenue for numerous City-wide improvements to the Stow Water System. Projects will include the replacement of water lines, expanding the system, and renovating facilities associated with the Water System.

5. I have a sewer question. Can you help me?

The City of Stow does not provide or maintain your sewer needs. You may contact the Department of Environmental Services at 330-926-2400 with your sewer question. We send our reads to this agency on a monthly basis; however, they bill customers on a quarterly basis.